Question 1

ABOUT PROTEXUS

Accepted Answer

Who Are Protexus
At Protexus Security, we bring unparalleled expertise and dedication to every aspect of protective security. Our director has an extensive background in high-level security operations, having provided protection for diplomatic clients in Afghanistan and members of the Royal Family in the UK. With this wealth of experience, we ensure that our clients receive the highest standard of security solutions, tailored to their unique needs.

From elite close protection services to comprehensive venue security, Protexus is committed to delivering professionalism, reliability, and discretion. Whether safeguarding individuals, assets, or large-scale events, we operate with precision and integrity, ensuring peace of mind for our clients.

With a North East base and a national reach, Protexus Security is your trusted partner in protection

We aim to be the premier provider of comprehensive security solutions, dedicated to protecting individuals, businesses, and assets with the highest standards of professionalism and reliability. With a team of seasoned security professionals and state-of-the-art technology, we deliver tailored security services to meet the unique needs of our clients across various industries.​

Our Mission​

Our mission is to provide exceptional security services that ensure the safety, security, and peace of mind of our clients. We are committed to upholding the principles of integrity, vigilance, and excellence in every aspect of our operations.

Our Vision​

We strive to be the trusted leader in the security industry, recognised for our innovative solutions, client-centric approach, and unwavering commitment to safety. Our vision is to create secure environments where individuals and organisations can thrive without fear.​                                                                                  
Our Approach​

At Protexus, we adopt a proactive and personalised approach to security. We understand that each client has unique requirements, and we work closely with them to develop tailored solutions that address their specific needs. Our comprehensive security strategies are designed to be flexible, scalable, and responsive to evolving threats.

OUR TEAM

Our team comprises highly skilled and experienced security professionals, many of whom have backgrounds in military, law enforcement, and specialised security services. We invest in continuous training and development to ensure our personnel are equipped with the latest skills and knowledge to handle any security challenge.​Our leadership team includes veterans with extensive experience in military and law enforcement. Their expertise and disciplined approach to security provide a strong foundation for our operations and instill a culture of excellence and dedication within the company

Question 2

WHY PROTEXUS

Accepted Answer

Why Protexus
What Sets Protexus Apart from Other Security Providers
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At Protexus, we pride ourselves on our unwavering dedication to excellence, reliability, and a truly client-focused approach. Here’s what makes us stand out:
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1. Tailored Security Solutions: We design every service to meet the specific needs of our clients, ensuring a personalised approach that adapts as requirements evolve.
2. Expert-Led Teams: With over 55 years of combined operational experience, our teams bring exceptional training, professionalism, and a deep understanding of modern security needs.
3. Commitment to Innovation and Compliance: Protexus is dedicated to staying at the forefront of security technology and best practices, including full alignment with Martyn’s Law for public safety and other critical regulations.
4. 24/7 Client Support: Our support is round-the-clock, so clients can trust they’re backed by responsive, attentive service whenever they need us.
5. Proactive Risk Management: We don’t just respond to threats—we anticipate them, conducting thorough risk assessments to stay ahead of potential vulnerabilities.
6. Transparency and Trust: Protexus emphasises open communication, integrity, and trust, building long-term partnerships with clients who know we are always accountable.
 
By combining these elements, Protexus doesn’t just meet expectations; we exceed them, offering security that goes beyond service to provide peace of mind.

Question 3

SERVICES WE PROVIDE

Accepted Answer

Services We Provide

Security in all its aspects is Protexus primary area of expertise

With a commitment to excellence, professionalism, and adaptability, our team is always at the forefront of evolving security challenges. Whether you require protective services, risk assessments, or specialist security solutions, Protexus is your trusted partner

We provide a range of services from professional experienced operatives including
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 • Behavioural Detection
 • Close Protection
 • Counter Terrorism
 • Vulnerability Management & Consultation
 • Residential Security
 • Detection Dogs
 • Event Security
 • PIT Teams
 • Response Teams 
 • Tv & Media  Security
 • Conferences Security
 • Special Event Security
 • Book Signing and Celebrity Appearance Security
 • Manned Security
 • Asset Protection 
 • Drone Security
 • Venue & Door Security
 • Surveillance
 • Test Purchases
 • Process Serving
 • Traffic Marshals
 • Fire Marshals

OUR TEAM

Our team comprises highly skilled and experienced security professionals, many of whom have backgrounds in military, law enforcement, and specialised security services. We invest in continuous training and development to ensure our personnel are equipped with the latest skills and knowledge to handle any security challenge.​Our leadership team includes veterans with extensive experience in military and law enforcement. Their expertise and disciplined approach to security provide a strong foundation for our operations and instil a culture of excellence and dedication within the company.

Question 4

24HR CUSTOMER SUPPORT

Accepted Answer

24hr Customer Support App
Our primary focus at Protexus Customer Service is ensuring client satisfaction through prompt, reliable, and solution-oriented support. We aim to deliver seamless assistance by understanding each client's unique needs, resolving concerns swiftly, and maintaining consistent communication. Our dedicated team is committed to upholding Protexus’s values of professionalism, transparency, and customer-centric service, fostering strong relationships that prioritise our clients' safety, satisfaction, and peace of mind
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1. Round-the-Clock Accessibility
2. Real-Time Issue Resolution
3. Dedicated Support Staff
4. Proactive Support and Monitoring​
5. Enhanced Customer Experience
6. Crisis and Emergency Management

Question 5

OUR LOCATIONS

Accepted Answer

Protexus – North East Based, National Reach

To enhance our national reach and provide seamless security solutions, Protexus Security operates satellite offices across key locations. These offices allow us to respond swiftly to client needs, deploy security personnel efficiently, and maintain a strong presence across the UK.

Our strategically positioned teams ensure that whether you require event security, close protection, manned guarding, or corporate security, we are always within reach—delivering consistent, high-quality security services wherever you need us.

Protexus Security – Local Expertise, National Coverage

With Offices in Liverpool, Yorkshire, Middlesbrough, Seaham,

Question 6

MARTYN'S LAW

Accepted Answer

What is Martyn's Law: 
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Martyn's Law, also known as the Terrorism (Protection of Premises) Bill, is legislation that aims to improve public safety by increasing the preparedness of certain premises and events for terrorist attacks:  
 • Purpose, The law will require those responsible for certain premises and events to take steps to reduce the risk of physical harm in the event of a terrorist attack.  
 • Requirements, The law will apply different requirements to different premises, based on their capacity. For example, premises with an expected capacity of 200 people are considered "Standard Tier" premises, while those with an expected capacity of 800 people are considered "Enhanced Tier" premises.  
 • Responsibility, The law will make those responsible for qualifying premises and events liable for compliance. This includes ensuring that the outcomes of planning are recorded and auditable, and that responsibilities are reinforced through communications and guidance.  
 • Application, The law will apply across the UK, including England, Wales, Scotland, and Northern Ireland.  
 • Timeline, There will be a significant period of time before the law is implemented, to allow those responsible for premises and events to understand their obligations and prepare. 
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The law is named after Martyn Hett, who was killed in the 2017 Manchester Arena attack.  
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Protexus Security and Martyn's Law: A Commitment to Safety
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At Protexus Security, we fully support the principles of Martyn's Law, a proposed UK legislation dedicated to enhancing public safety in venues and public spaces by mitigating risks of terrorism. This legislation, born from a tragedy and named in honour of Martyn Hett, advocates for more rigorous and consistent security practices across all public areas to better protect lives.
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Protexus Security is committed to implementing proactive measures aligned with Martyn's Law. Our team is trained in advanced threat assessment techniques, emergency response protocols, and comprehensive risk management strategies that align with this legislation's principles. We prioritise situational awareness and the “HOT” (Hidden, Obvious, Typical) principle for unattended items, reinforcing a vigilant approach to any potential security threat.
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With Protexus, venues, event planners, and organisations can trust in our commitment to keeping public spaces safe. We bring our expertise, dedication, and compassion to each client, making sure that safety and respect are at the heart of everything we do

Question 7

WORKING FOR PROTEXUS

Accepted Answer

Working For Protexus
Protexus recruitment process is a structured approach aimed at hiring qualified, vetted, and skilled professionals to ensure compliance, safety, and reliability in security services. Here’s an outline of the key steps in our recruitment process:
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What you can expect during this process
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1. Define Job Requirements
 • Develop clear job descriptions for roles like security officers, guards, and specialist positions.
 • Specify qualifications, experience, and required licenses, such as the SIA (Security Industry Authority) license.
 
2. Screening and Shortlisting
 • Review applications to ensure candidates meet basic qualifications and license requirements.
 • Shortlist candidates who align with the job profile.
 
3. Interview Process
 • Conduct interviews to assess candidates' skills, experience, and suitability for security roles.
 • Use scenario-based and behavioural interview questions to evaluate responses to real-life security situations.
 
4. Background Checks and Vetting
 • Perform comprehensive background checks, including criminal records, financial checks, and work history verification.
 • Vetting complies with BS7858:2019 British Standard for security screening.
 
5. License Verification
 • Verify SIA licenses to ensure candidates are legally eligible for security roles.
 • Check that licenses are current and applicable to the type of security work (e.g., door supervision, CCTV operations).
 
6. Training and Induction
 • Provide mandatory training covering first aid, conflict resolution, emergency procedures, and site-specific responsibilities.
 • Conduct an induction session to familiarise new hires with company policies, client expectations, and code of conduct.
 
7. Compliance and Documentation
 • Ensure all employment contracts, confidentiality agreements, and policy acknowledgement forms are signed and filed.
 • Maintain records for auditing and legal purposes, following GDPR standards for data privacy.
 
8. Ongoing Development and Training
 • Offer regular refresher courses to keep skills up to date and to comply with changing regulations.
 • Encourage professional development to retain and upskill our workforce.
 
This process aims to build a reliable, compliant, and competent security team that meets UK industry standards, ensuring clients’ safety and peace of mind
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Please note some tasks may include fitness tests to assess suitability for that specific task, anyone that is placed on these tasks are expected to maintain a good level of fitness

Question 8

ACS ACCREDITATION

Accepted Answer

Security companies in the UK do not need to be SIA ACS (Approved Contractor Scheme) accredited to operate legally. However, they must ensure that all their security personnel hold valid SIA licenses for the roles they perform, such as door supervision, close protection, or CCTV monitoring.
Key Points on ACS Accreditation:
1. Not a Legal Requirement – The ACS is a voluntary scheme offered by the Security Industry Authority (SIA). Companies can legally operate without it as long as they comply with SIA licensing laws.
2. Purpose of ACS Accreditation – The ACS is designed to set higher operational and management standards for security firms. It acts as a quality mark but is not mandatory for security companies.
3. Benefits of ACS Accreditation:
    • Enhances credibility and reputation in the industry.
    • Helps in winning government contracts or working with larger clients who may require ACS-approved providers.
    • Provides access to licensed staff without individual SIA checks (through the Approved Contractor Status licensing route).

1. Why Some Companies Choose Not to be ACS Accredited:
    • Cost & Administration – The ACS accreditation process involves significant costs, audits, and administration, which can drive up prices for clients.
    • Flexibility – Some firms prefer operational independence to tailor their services without ACS constraints.
    • Selective Recruitment – Non-ACS firms can still vet, train, and manage their staff to high standards without formal accreditation.

Bottom Line:

An SIA license is mandatory for individual security officers, but ACS accreditation is not required for security companies to operate. Many reputable firms operate without ACS accreditation while maintaining high standards through independent policies, training, and compliance measures.

Why Protexus Security Chooses Not to be SIA Accredited

At Protexus Security, we are committed to delivering the highest standards of professional security services while maintaining flexibility, cost-effectiveness, and a client-focused approach. While the Security Industry Authority (SIA) Approved Contractor Scheme (ACS) is a recognised accreditation, we have made a strategic decision not to pursue this certification.

Reasons for Our Decision:

1. Uncompromised Quality & Standards
    • We adhere to industry best practices and implement robust internal training, vetting, and operational procedures that exceed SIA ACS requirements.
    • Our security personnel are fully licensed under the SIA regulatory framework, ensuring they meet legal standards.

1. Greater Flexibility & Cost-Effectiveness
    • SIA ACS accreditation often involves significant administrative costs, which can lead to higher pricing for clients.
    • By maintaining operational independence, we can offer competitive rates while still ensuring high-quality service delivery.

1. Selective Recruitment & Tailored Training
    • Instead of relying on ACS accreditation as a benchmark, we handpick our personnel based on experience, skill, and suitability for specific assignments.
    • Our in-house training focuses on real-world security scenarios rather than a generic compliance-based approach.

1. Client-Centric Focus
    • We prioritise bespoke security solutions tailored to our clients’ unique requirements rather than adhering to a one-size-fits-all accreditation framework.
    • Our focus remains on delivering results, building trust, and ensuring operational excellence without unnecessary bureaucratic constraints.

Our Commitment to Excellence

While we choose not to be SIA ACS accredited, we remain fully compliant with all legal requirements, ensuring that all our security professionals hold valid SIA licenses and undergo rigorous background checks and have extensive experience within the security industry. Our approach allows us to deliver superior service, adapt quickly to client needs, and maintain full control over quality and standards.

Being ACS approved  means a company within the private security industry has been independently assessed and verified by the Security Industry Authority (SIA) to meet a set of quality standards, signifying that they are considered a "fit and proper" business with high operational standards

HOWEVER IT DOES NOT GUARANTEE COMPLIANCE see a list of ACS approved companies that have been removed from the scheme here https://www.services.sia.homeoffice.gov.uk/Pages/acs-withdrawal.aspx (https://www.services.sia.homeoffice.gov.uk/Pages/acs-withdrawal.aspx)

So while ACS (Approved Contractor Scheme) accreditation is a good indicator of a company's adherence to certain security standards, it doesn't necessarily guarantee that they have the practical experience needed to handle the complexities of a security situation, or that their standards are better than none ACS approved companies.

When selecting a security company, it's crucial to consider:

1. Years of operation: Companies with a proven track record are often more reliable and adaptable to different security challenges.
2. Specialised expertise: Some security needs require specific skills or knowledge that come with years of operational experience in a particular field or industry.
3. Client testimonials and case studies: Real-world examples of past work can help you assess their capability and reliability.

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Safe In Our Knowledge
Protecting Your World

Find Out More About Protexus Here

Safe In Our Knowledge Protecting Your World

Find Out More About Protexus Here

Safe In Our Knowledge
Protecting Your World